A courtesy clerk is a customer service representative in a grocery store. They are responsible for helping customers find items, answering questions, and bagging groceries.
Courtesy Clerk job duties include:
- Greeting customers as they enter the store
- Answering customer questions and directing them to the appropriate aisle or department
- Providing customer assistance in loading and unloading groceries into their vehicles
- Checking customer receipts to ensure that all items have been rung up correctly
- Bagging customer purchases
- Restocking shelves as needed
- Cleaning up the store, including sweeping, mopping, and taking out the trash
- Helping to promote store sales and special promotions
- Completing other tasks as assigned by the store manager or assistant manager
Courtesy Clerk Job Requirements
Most courtesy clerks are high school students or adults with little work experience. Many grocery stores require that courtesy clerks be at least 16 years old. Some stores may require a high school diploma or equivalent. Most courtesy clerks receive on-the-job training, which typically lasts a few days.
Courtesy Clerk Skills
- Communication
- Customer service
- Organization
- Time management
- Multi-tasking
- Attention to detail
- Teamwork
- Problem solving
- Flexibility
- Dependability
Related: Top Courtesy Clerk Skills: Definition and Examples
How to become a Courtesy Clerk
A Courtesy Clerk is responsible for providing excellent customer service to store patrons. They may be asked to perform a variety of tasks, such as bagging groceries, collecting carts, and answering customer questions. To become a Courtesy Clerk, one should be friendly and outgoing with a strong desire to help others. Prior experience in customer service is helpful but not required. Many stores offer on-the-job training for those who are interested in becoming a Courtesy Clerk.
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