A dispatch clerk is responsible for sending and receiving messages for a company or organization. They may also be responsible for scheduling appointments and maintaining records.
Dispatch Clerk job duties include:
- Answer incoming calls and route them to the appropriate party
- Greet customers and visitors and direct them to the correct party
- Schedule appointments and maintain calendars
- Prepare correspondence, reports, and documents
- Maintain filing systems
- Handle incoming and outgoing mail
- Process invoices and purchase orders
- Monitor office supplies and place orders when necessary
- Provide support to other departments as needed
Dispatch Clerk Job Requirements
There are no specific education requirements for a Dispatch Clerk, although most employers prefer candidates with at least a high school diploma or equivalent. Some Dispatch Clerks may have completed postsecondary coursework in business administration or a related field. Certification is not required, but some Dispatch Clerks may choose to pursue voluntary certification through organizations such as the National Association of Fleet Administrators or the American Transportation Research Institute. Many Dispatch Clerks have several years of experience working in the transportation industry in aDispatch Clerk or related role.
Dispatch Clerk Skills
- Communication
- Organization
- Time management
- Prioritization
- Customer service
- Data entry
- Microsoft Office
- Filing
- Multi-tasking
- Typing
- Detail oriented
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How to become a Dispatch Clerk
There are many different types of dispatch clerks, but the most common is a transportation dispatcher. A transportation dispatcher is responsible for coordinating the movement of goods and people. They work in a variety of industries, including trucking, shipping, and public transportation.
To become a transportation dispatcher, you will need to have strong communication and organizational skills. You will also need to be able to use a computer to track shipments and schedule deliveries. Many dispatchers start their careers as customer service representatives or administrative assistants.
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