A Sales Support Specialist is responsible for providing administrative and clerical support to sales teams. They may also be responsible for managing customer databases, preparing sales reports, and coordinating sales meetings and events.
Sales Support Specialist job duties include:
- Answer customer inquiries and provide support for sales team
- Assist customers with product selection and ordering process
- Follow up with customers after sales to ensure satisfaction
- Provide administrative support for sales team, including preparing reports, scheduling meetings, and coordinating travel
- Manage customer database and sales records
- Prepare proposals and presentations for potential customers
- Perform market research to identify new sales opportunities
- Develop and maintain positive relationships with customers
- Monitor competitor activity and keep abreast of industry trends
Sales Support Specialist Job Requirements
A Sales Support Specialist typically needs at least a high school diploma, although some employers may prefer candidates with postsecondary education, such as an associate's degree in business administration or a related field. Certification is not typically required, but completing a professional development program or coursework related to sales support can be helpful. Previous experience working in customer service or another administrative role is generally required.
Sales Support Specialist Skills
- Communication
- Time management
- Organization
- Prioritization
- Customer service
- Data entry
- Microsoft Office
- Salesforce
- CRM
- QuickBooks
- Social media
Related: Top Sales Support Specialist Skills: Definition and Examples
How to become a Sales Support Specialist
Sales support specialists provide administrative and customer service support to sales teams. They are responsible for tasks such as preparing sales reports, maintaining customer databases, and providing customer service. To become a sales support specialist, you will need to have strong administrative and customer service skills. In addition, some employers may require you to have experience working in a sales environment.
Related: Sales Support Specialist Resume Example
Related: Sales Support Specialist Interview Questions (With Example Answers)