An auto claims adjuster is an insurance professional who investigates, evaluates and settles car insurance claims.
Auto Claims Adjuster job duties include:
- Investigate, evaluate and process claims in a timely manner
- Review police reports, medical records and other documentation to determine coverage and liability
- Interview policyholders, witnesses, doctors and others to obtain information about the claim
- Determine the value of the claim and negotiate settlements
- Prepare reports detailing the findings of the investigation
- Keep up to date on changes in insurance laws and regulations
- Maintain accurate records of all claims activity
- Attend continuing education classes to keep abreast of new developments in the insurance industry
- Handle high-value or complex claims
- Manage a team of claims adjusters
Auto Claims Adjuster Job Requirements
An Auto Claims Adjuster typically needs at least a high school diploma, although some employers may prefer candidates with postsecondary education, and must complete on-the-job training. Some states require Auto Claims Adjusters to be licensed. Employers generally prefer candidates with previous experience working in the insurance industry.
Auto Claims Adjuster Skills
- Analytical skills
- Communication skills
- Organizational skills
- Problem-solving skills
- Research skills
- Detail oriented
- Negotiation skills
- Computer skills
- Interpersonal skills
- Time management
- Customer service
Related: Top Auto Claims Adjuster Skills: Definition and Examples
How to become an Auto Claims Adjuster
An auto claims adjuster is someone who investigates and settles insurance claims involving motor vehicles. If you have a passion for cars and enjoy working with people, this may be the career for you. Here are some tips on how to become an auto claims adjuster:
1. Get a degree in business, insurance, or a related field. While you don't necessarily need a degree to become an auto claims adjuster, it will give you a leg up on the competition.
2. Complete an internship with an insurance company. This will give you first-hand experience in the industry and help you learn the ropes of the job.
3. Pass the required exams. In order to become licensed as an auto claims adjuster, you must pass exams administered by your state's insurance department.
4. Start working! Once you have your license, you can start working as an auto claims adjuster for an insurance company or self-insure organization.
Related: Auto Claims Adjuster Resume Example
Related: Auto Claims Adjuster Interview Questions (With Example Answers)