Top 12 Casino Dealer Skills to Put on Your Resume

Landing a job as a casino dealer means proving you can blend people skills with sharp technical control. Show the core abilities on your resume so hiring managers can see you handle games smoothly, keep guests engaged, and protect the integrity of every table you touch.

Casino Dealer Skills

1. Blackjack
2. Roulette
3. Poker
4. Baccarat
5. Craps
6. Pai Gow
7. Money Handling
8. Customer Service
9. Surveillance Systems
10. Conflict Resolution
11. Game Security
12. Card Shuffling

1. Blackjack

Blackjack is a head-to-head card game where each player aims to reach a hand total of 21, or as close as possible, without going over, while competing against the dealer.

Why It's Important

It’s one of the busiest pits on most floors. Clean dealing, rule fluency, and upbeat table presence drive volume, tips, and guest loyalty.

How to Improve Blackjack Skills

Sharpen your game with focused habits:

1. Learn basic strategy cold: Quick, correct calls keep the pace brisk and the game consistent.

2. Refine card control: Smooth pitches, tight burns, crisp reveals. Practice until it’s muscle memory.

3. Know card-counting concepts: You don’t use them, but recognizing advantage play protects the game.

4. Elevate table service: Warm tone, clear explanations, steady composure. People stay when they feel welcome.

5. Follow house rules precisely: Variations (S17/H17, surrender, re-splitting aces) matter. Never freelance.

Do this, and the game hums—fast, fair, friendly.

How to Display Blackjack Skills on Your Resume

2. Roulette

Roulette lets players bet on where a small ball will settle on a spinning, numbered wheel—colors, numbers, ranges, all in play.

Why It's Important

A classic magnet for mixed crowds. Precision with payouts and poise under pressure showcase a dealer’s mastery.

How to Improve Roulette Skills

Build confidence and tempo:

1. Know every bet and payout: Inside, outside, call bets, table limits. No hesitation.

2. Own chip handling: Color-ups, stacks, sweeps, and fast, accurate payoffs with clean verification.

3. Develop consistent spins: Smooth wheel and ball control for fairness and rhythm.

4. Engage without distraction: Friendly, alert, never missing a late bet or layout issue.

5. Respect procedures: Clear “no more bets,” hand signals, and inspections—by the book.

Steady mechanics plus sharp guest rapport win the room.

How to Display Roulette Skills on Your Resume

3. Poker

Poker blends wagering, psychology, and procedural rigor. Dealers run the action, enforce rules, push pots, and keep the table fair.

Why It's Important

It draws loyal players and steady rake. Strong dealers keep games clean, quick, and enjoyable—no drama, just flow.

How to Improve Poker Skills

Focus on precision and presence:

1. Master variations: Hold’em, Omaha, Stud—antes, blinds, action order, irregularities.
2. Deal efficiently: Burn-and-turn timing, pot pushes, clear bet tracking.
3. Quick math: Side pots, split pots, odd chips—decide fast, explain clearly.
4. Firm but fair: Enforce rules calmly, de‑escalate tension, document issues.
5. Learn by watching: Observe seasoned dealers; note how they handle edge cases.
6. Seek formal training: Auditions and certifications help you land more games.

Less friction, more hands per hour, happier players.

How to Display Poker Skills on Your Resume

4. Baccarat

Players bet on Player, Banker, or Tie. Cards are dealt to two hands; totals closest to nine win. Face cards and tens count as zero, aces as one.

Why It's Important

High-limit traffic loves it. Clean, consistent dealing and rule mastery boost guest trust and tip potential.

How to Improve Baccarat Skills

Tighten accuracy and speed:

1. Know draws by heart: Third‑card rules, hand totals, and common variants (e.g., Punto Banco).

2. Deal smoothly: No fumbles, no pauses—steady tempo, clear calls.

3. Communicate crisply: Announce outcomes and commissions clearly; resolve confusion fast.

4. Understand player habits: Familiarity with common betting patterns helps pace decisions.

5. Chip control: Accurate commissions, fast payouts, clean stacks.

6. Stay neutral: Professional tone—no favorites, no reactions.

Efficiency and composure are the whole show.

How to Display Baccarat Skills on Your Resume

5. Craps

A high-energy dice game where players wager on the results of rolls. Dealers manage bets, odds, and an avalanche of action.

Why It's Important

It’s loud, fast, and lucrative. Mastery signals you can handle complex procedures and keep guests amped yet orderly.

How to Improve Craps Skills

Build speed without sacrificing precision:

1. Know every bet: Pass, Don’t, Come, Place, Field, Hardways, props—rules and house procedures.

2. Quick mental math: Odds payouts and presses must be instant and correct.

3. Dexterity drills: Slide, stack, and cut chips cleanly; control the stick with clarity.

4. Guest management: Keep the vibe positive while enforcing limits and order.

5. Shadow pros: Watch experienced crews handle hot rolls and edge cases.

Precision under pressure is your calling card.

How to Display Craps Skills on Your Resume

6. Pai Gow

Each player gets seven cards to set two hands: a five‑card high hand and a two‑card low hand. Beat the dealer on both to win. Often played with a joker used in limited ways.

Why It's Important

It widens the table mix and encourages longer, social play. Dealers who set hands fast and explain clearly keep tables steady and fun.

How to Improve Pai Gow Skills

Aim for clarity and consistency:

1. Know the house way: Memorize how hands must be set; apply it uniformly.

2. Practice hand-setting: Speed and accuracy reduce downtime and errors.

3. Explain decisions: Calm, concise reasons build trust and reduce disputes.

4. Chip flow: Tidy bets and payouts keep the layout readable.

5. Ongoing training: Refreshers help with rare scenarios and rule clarifications.

Clean setups, steady tempo, happy players.

How to Display Pai Gow Skills on Your Resume

7. Money Handling

Meticulous control of chips, cash, and transactions at the table—counting, verifying, recording, and safeguarding every move.

Why It's Important

Accuracy protects the game, the guests, and the house. Errors erode trust; precision builds it.

How to Improve Money Handling Skills

Make accuracy automatic:

1. Organize the layout: Dedicated chip zones, consistent denominations, clean stacks.

2. Drill counting: Count-downs, color-ups, and conversions until they’re effortless.

3. Use both hands: Ambidextrous handling boosts speed and control.

4. Follow security steps: Verification, clear calls, surveillance awareness—every time.

5. Train for edge cases: Fills, credits, markers, and disputes—no surprises.

Fast is good; flawless is better.

How to Display Money Handling Skills on Your Resume

8. Customer Service

Friendly, clear, and professional interactions that make guests feel welcome, informed, and eager to keep playing.

Why It's Important

Great service turns short visits into long sessions and first-timers into regulars. Reputation starts at the felt.

How to Improve Customer Service Skills

Small habits, big lift:

1. Speak clearly: Explain rules and outcomes without jargon or rush.

2. Read the room: Some want chatter, others quiet. Match the mood.

3. Stay professional: Dress sharp, act steady, handle wins and losses with grace.

4. Defuse calmly: Use empathy, active listening, and firm boundaries.

5. Create moments: A quick tip, a remembered name, a congratulatory note—tiny gestures stick.

Good energy at the table echoes across the floor.

How to Display Customer Service Skills on Your Resume

9. Surveillance Systems

A web of cameras and monitoring tools that observe games, protect staff and guests, and help resolve disputes with recorded evidence.

Why It's Important

It preserves game integrity. For dealers, it’s backup—proof when questions arise, and a deterrent to bad actors.

How to Improve Surveillance Systems Skills

Work hand-in-glove with security:

1. Eliminate blind spots: Positioning, lighting, and clear layouts make coverage reliable.

2. Standardize signals: Consistent hand calls and verbal cues aid review and reduce ambiguity.

3. Leverage analytics: Use table metrics and alerts to flag anomalies early.

4. Train regularly: Refresh on incident protocols, evidence handling, and privacy rules.

5. Protect the network: Basic cybersecurity awareness helps keep systems trustworthy.

Good footage plus good procedure equals strong protection.

How to Display Surveillance Systems Skills on Your Resume

10. Conflict Resolution

Resolving disagreements between players or between a player and the house quickly and fairly, while keeping the game moving.

Why It's Important

It safeguards the mood and the brand. Calm resolution prevents spirals that empty tables and invite complaints.

How to Improve Conflict Resolution Skills

Keep it cool and constructive:

1. Stay steady: Neutral tone, relaxed posture, controlled pace.

2. Listen first: Let parties speak; summarize their points to confirm understanding.

3. Show empathy: Acknowledge feelings without conceding facts.

4. Clarify rules: Reference house procedures and documented outcomes.

5. Offer options: Where policy allows, propose fair paths forward.

6. Close the loop: Check that everyone is clear before resuming play; document if needed.

Respectful, firm, and fast—that’s the trifecta.

How to Display Conflict Resolution Skills on Your Resume

11. Game Security

Protecting games from cheating, collusion, and fraud while enforcing rules and maintaining a fair, consistent environment.

Why It's Important

Integrity is everything. When guests trust the game, they stay. When the house trusts the dealer, opportunities open.

How to Improve Game Security Skills

Be vigilant and procedural:

1. Know the tells: Common angles, signaling, past-posting, capping, marking—spot them early.

2. Follow procedures: Standard dealing, clear burns, verified payouts. Consistency thwarts exploits.

3. Check equipment: Inspect decks, dice, shoes, shufflers, and layouts for irregularities.

4. Communicate discreetly: Use approved signals and channels with floor and surveillance.

5. Document and report: Log incidents accurately and escalate per policy.

6. Refresh training: Periodic updates on new schemes and countermeasures keep you sharp.

Tight games, clean outcomes, safe tables.

How to Display Game Security Skills on Your Resume

12. Card Shuffling

Randomizing a deck to ensure fairness and unpredictability across hands.

Why It's Important

Proper shuffles stop patterns and protect the game from prediction or manipulation.

How to Improve Card Shuffling Skills

Make technique precise and effortless:

1. Start with control: Overhand and strip shuffles to build consistency.

2. Master the riffle: Casino-standard, even bridges, no flashes.

3. Sequence shuffles: Combine methods for robust randomness per house policy.

4. Use shufflers correctly: Understand machine operation, checks, and jam procedures.

5. Daily practice: Speed comes after accuracy—never the reverse.

6. Professional coaching: Formal instruction tightens mechanics and table presentation.

Invisible, efficient, and indisputably fair—that’s the goal.

How to Display Card Shuffling Skills on Your Resume