Top 12 Clinical Support Specialist Skills to Put on Your Resume
A Clinical Support Specialist plays a pivotal role in healthcare, straddling clinical operations and patient care with a nimble, practical skill set. To stand out, showcase a mix of technical depth and human-focused abilities that reflect how you support clinical workflows, smooth data movement, and help teams deliver safe, timely care.
Clinical Support Specialist Skills
- EMR (Electronic Medical Records)
- HIPAA Compliance
- Cerner
- Epic Systems
- PACS (Picture Archiving and Communication System)
- ICD-10 Coding
- Meditech
- Phlebotomy
- CPR Certified
- EHR (Electronic Health Records)
- HL7 Standards
- Telehealth Proficiency
1. EMR (Electronic Medical Records)
EMR is the digital counterpart to a single practice’s paper chart, holding problem lists, meds, allergies, notes, and treatment history used for diagnosis and ongoing care.
Why It's Important
Real-time access to clean, complete patient data helps you coordinate care, cut errors, and boost clinical turnaround. Better information, faster. That’s the core.
How to Improve EMR (Electronic Medical Records) Skills
Refine how the system fits work, not the other way around. Focus on:
Usability: Reduce clicks, simplify screens, surface the fields people use most, hide the rest.
Workflow alignment: Map tasks end to end—orders, results, billing, referrals—and remove handoff friction.
Data quality: Use standardized picklists, templates, and routine audits to keep records consistent and trustworthy.
Training and support: Role-based onboarding, short refreshers, quick tip sheets, and just-in-time help.
Analytics: Build dashboards to spot delays, gaps, or trends that point to process fixes.
Privacy and security: Enforce least-privilege access, strong authentication, audit logs, and regular risk reviews.
How to Display EMR (Electronic Medical Records) Skills on Your Resume
2. HIPAA Compliance
HIPAA compliance means protecting patient privacy, securing PHI, and following rules for access, sharing, and breach response across every system and workflow you touch.
Why It's Important
It preserves trust, prevents costly violations, and ensures data moves safely where it should—and nowhere else.
How to Improve HIPAA Compliance Skills
Know the rules: Privacy, Security, and Breach Notification. Translate them into practical, team-friendly procedures.
Risk assessments: Review where PHI lives, who can see it, and how it’s protected. Close gaps with clear owners and timelines.
Access control: Role-based permissions, prompt removal for leavers, periodic access reviews.
Encryption and safeguards: Protect PHI in transit and at rest. Lock devices down. Monitor and log.
Training: Short, scenario-based refreshers. Phishing drills. Clear reporting pathways.
Secure communication: Use approved channels only. No workarounds, no exceptions.
Incident response: Define triage, investigation, documentation, and notification steps. Practice them.
Policy hygiene: Keep procedures current as tools and laws evolve. Version and track changes.
How to Display HIPAA Compliance Skills on Your Resume
3. Cerner
Cerner, now Oracle Health, provides electronic health record platforms and clinical solutions that help teams document, order, coordinate, and analyze care.
Why It's Important
It underpins daily clinical work—orders, meds, results, documentation—and when tuned well, it sharpens throughput and safety.
How to Improve Cerner Skills
Continuous learning: Explore new modules, tools, and workflows. Pair formal courses with live shadowing.
User feedback loops: Collect pain points, prioritize fixes, and track improvements visibly.
Workflow optimization: Trim alerts, streamline order sets, and reduce duplicate steps across departments.
Reporting: Build reports that answer operational questions—turnaround times, documentation gaps, order errors.
Governance: Use change control so upgrades and build changes don’t break what works.
How to Display Cerner Skills on Your Resume
4. Epic Systems
Epic is an EHR ecosystem used to document care, coordinate teams, exchange information, and drive quality improvement across service lines.
Why It's Important
It’s deeply embedded in clinical workflows. Smooth configuration and dependable support let clinicians focus on patients, not screens.
How to Improve Epic Systems Skills
Targeted training: Scenario-based sessions, tip sheets, and office-hours tuned to roles and specialties.
Workflow tailoring: Collaborate with end users to refine smart tools, order sets, and navigator flows.
Reporting and analytics: Use Reporting Workbench and dashboards to identify friction and measure gains.
Upgrade readiness: Communicate changes early, validate critical workflows, and provide go-live elbow support.
Active feedback: Simple intake forms, quick triage, and transparent resolution tracking.
Community learning: Share tips and solutions with peer groups and internal champions.
How to Display Epic Systems Skills on Your Resume
5. PACS (Picture Archiving and Communication System)
PACS stores, retrieves, and shares imaging studies—X-ray, CT, MRI—so clinicians can interpret quickly and collaborate without delay.
Why It's Important
Fast, reliable image access speeds decisions, reduces repeat scans, and keeps care moving in the right direction.
How to Improve PACS (Picture Archiving and Communication System) Skills
Performance: Modernize storage and networking for high-resolution studies and low latency access.
Security: Enforce strong authentication, encryption, and routine audits aligned with policy and regulation.
Interoperability: Standardize on DICOM and HL7 interfaces; integrate tightly with the EHR and reporting tools.
User training: Provide role-based education for radiology, cardiology, and referring teams; emphasize search, comparison, and collaboration features.
Workflow automation: Use rules for routing, hanging protocols, and worklists; consider AI-supported triage where appropriate.
Feedback cycle: Capture issues and enhancement requests; measure time-to-image and report turnaround.
How to Display PACS (Picture Archiving and Communication System) Skills on Your Resume
6. ICD-10 Coding
ICD-10 provides standardized diagnostic and procedure codes used for documentation, analytics, and accurate billing.
Why It's Important
Clean coding supports reimbursement, population health tracking, quality reporting, and clear provider-to-provider communication.
How to Improve ICD-10 Coding Skills
Stay current: Track annual updates and guideline changes; summarize key impacts for your team.
Practice often: Work through varied cases; review edge scenarios and common pitfalls.
Use coding tools: Leverage code lookup, edits, and audit tools to boost speed and accuracy.
Peer review: Regular audits, feedback sessions, and error trend reports to tighten consistency.
Education: Short workshops on tricky chapters, laterality, and specificity requirements.
How to Display ICD-10 Coding Skills on Your Resume
7. Meditech
Meditech delivers EHR solutions (including Expanse) that tie together clinical documentation, orders, results, and operational workflows.
Why It's Important
It centralizes patient data and standardizes processes across departments, strengthening safety, efficiency, and coordination.
How to Improve Meditech Skills
Skill building: Take product-specific courses and keep a running library of quick guides and videos.
Workflow tuning: Align order sets, templates, and status boards with real-world practice.
User feedback: Capture suggestions and pain points, then track remediation through change control.
Customization: Configure roles, views, and alerts to reduce noise and highlight critical data.
Technical partnership: Collaborate closely with support teams to resolve incidents quickly and prevent recurrence.
How to Display Meditech Skills on Your Resume
8. Phlebotomy
Phlebotomy is the art and science of drawing blood safely for testing, treatment, or transfusion.
Why It's Important
Quality specimens drive reliable results. That means better diagnoses, clearer monitoring, and smarter care plans.
How to Improve Phlebotomy Skills
Keep learning: Refresh technique, order of draw, and specimen handling through ongoing education.
Repetition: Practice with simulation tools and supervised draws to cement muscle memory.
Standards: Follow established guidelines for identification, site selection, and labeling every time.
Communication: Calm anxious patients, explain steps, and adjust for age or clinical condition.
Safety: Rigorously apply infection control and sharps precautions; report near-misses.
Peer feedback: Observe and be observed; swap tips that reduce discomfort and redraws.
How to Display Phlebotomy Skills on Your Resume
9. CPR Certified
CPR certification confirms you can respond fast and effectively when breathing or circulation crashes.
Why It's Important
Seconds matter. Being ready can stabilize a patient before the rest of the team arrives.
How to Improve CPR Certified Skills
Stay current: Refresh based on the latest guidelines and algorithm updates.
Practice: Hands-on sessions with feedback manikins; drill compressions, ventilations, and team roles.
Advance: Consider ACLS or similar training if your role touches higher-acuity settings.
Scenario work: Simulate complex, noisy, real-world situations to build calm under pressure.
Self-check: Track skill decay and schedule refreshers before renewal dates creep up.
Fitness: Maintain strength and stamina to deliver high-quality compressions.
How to Display CPR Certified Skills on Your Resume
10. EHR (Electronic Health Records)
EHRs house longitudinal patient information—history, meds, labs, imaging, notes—and connect teams across settings for coordinated care.
Why It's Important
Better access to complete information means safer decisions, fewer repeats, and tighter follow-through.
How to Improve EHR (Electronic Health Records) Skills
Usability first: Reduce clicks, streamline documentation, and surface decision support where it helps—not where it hinders.
Interoperability: Enable clean data exchange with partners and registries; test interfaces regularly.
Decision support: Tune alerts, order sets, and care pathways to be specific, timely, and actionable.
Training: Deliver ongoing, role-specific education; pair new features with brief demos.
Patient engagement: Promote portals, e-check-in, messaging, and results access with clear guidance.
Continuous improvement: Gather feedback, measure impact, and iterate quickly.
How to Display EHR (Electronic Health Records) Skills on Your Resume
11. HL7 Standards
HL7 standards define how healthcare systems exchange and structure data so information can move accurately from one system to another.
Why It's Important
Interoperability is everything—admissions, orders, results, meds, notes—clean interfaces keep care connected.
How to Improve HL7 Standards Skills
Adopt modern profiles: Use FHIR for new integrations where possible; maintain HL7 v2 where it’s stable and proven.
Standardize data: Normalize terminologies and enforce consistent field mapping across feeds.
Monitor interfaces: Alert on message failures, queue backlogs, and data mismatches; document playbooks for quick fixes.
Keep learning: Review implementation guides, attend interface huddles, and share patterns that reduce rework.
How to Display HL7 Standards Skills on Your Resume
12. Telehealth Proficiency
Telehealth proficiency means running remote care smoothly—platforms, workflows, documentation, and patient support—without compromising privacy or quality.
Why It's Important
It expands access, trims wait times, and keeps care going when travel or time is a barrier.
How to Improve Telehealth Proficiency Skills
Platform savvy: Learn the ins and outs—triage flows, virtual waiting rooms, consent, device checks.
Remote communication: Use plain language, confirm understanding, and adapt to audio-only when video falters.
Privacy and security: Verify identity, manage environment privacy, and follow secure messaging and storage practices.
Policy awareness: Keep up with licensure, documentation, and billing rules for your state and payer mix.
Continuous learning: Practice troubleshooting, build quick guides for patients, and track no-show and dropout reasons to improve.
How to Display Telehealth Proficiency Skills on Your Resume
