Top 12 Corporate Travel Agent Skills to Put on Your Resume

In today's fast-moving business landscape, corporate travel agents shine by blending technical know-how with cool-headed service. Showcasing the right skills on your resume doesn’t just pad the page—it signals you can wrangle complex itineraries, tame policy quirks, and keep travelers calm when plans buckle.

Corporate Travel Agent Skills

1. Sabre
2. Amadeus
3. Concur
4. Travelport
5. Galileo
6. Apollo
7. Worldspan
8. Negotiation
9. Multitasking
10. Customer Service
11. Problem-Solving
12. Time Management

1. Sabre

Sabre is a global distribution system (GDS) used by agencies, airlines, and travel companies to search schedules and fares, manage reservations, and book flights, hotels, cars, and more.

Why It's Important

For corporate work, Sabre delivers deep, reliable inventory and tools that speed up complex bookings, enforce travel policy, and uncover savings—without sacrificing traveler experience.

How to Improve Sabre Skills

1. Get certified: Complete official Sabre training, from core commands to advanced ticketing and exchanges.

2. Use Sabre Red 360: Master productivity features, profiles, formats, and shortcuts that trim minutes off every PNR.

3. Drill complex scenarios: Practice involuntary changes, multi-city trips, ticket exchanges, and repricing until it’s second nature.

4. Stay current: Track release notes and product updates; new formats and ancillaries appear often.

5. Tighten quality: Build checklists and QC scripts to reduce debit memos and rework.

How to Display Sabre Skills on Your Resume

2. Amadeus

Amadeus is a GDS used to search, price, book, and manage flights, hotels, cars, rail, and ancillaries for both corporate and leisure programs.

Why It's Important

It offers real-time access to wide content and powerful fare, ticketing, and servicing tools—ideal for policy control, preferred supplier steering, and consistent traveler care.

How to Improve Amadeus Skills

1. Structured learning: Complete Amadeus certifications and micro-courses regularly.
2. Practice in Selling Platform Connect: Build speed with formats, cryptic commands, and graphical flows.
3. Customize your setup: Personalize layouts, quick keys, scripts, and queues.
4. Follow updates: Review release notes and join user communities to swap tips and troubleshoot.
5. Measure and refine: Track handling times and error rates; fix the slow spots.

How to Display Amadeus Skills on Your Resume

3. Concur

SAP Concur is a cloud platform for corporate travel booking, policy control, and expense management, linking itineraries, approvals, and reporting into one flow.

Why It's Important

It tightens compliance, simplifies approvals, and pairs bookings with expenses—clean data in, clean insights out, fewer surprises in the budget.

How to Improve Concur Skills

1. Tune policy and workflows: Configure rules, approval chains, and messages to guide travelers without friction.

2. Enable rich content: Ensure robust air, hotel, and car content with real-time availability and negotiated rates.

3. Build smart reports: Create dashboards for leakage, unused tickets, savings, and policy exceptions.

4. Push mobile adoption: Encourage app use for on-the-go changes, receipts, and alerts.

5. Train often: Run refreshers for agents and travelers; new features roll out frequently.

How to Display Concur Skills on Your Resume

4. Travelport

Travelport provides a commerce platform (now centered on Travelport+) that aggregates air, hotel, car, and more—used heavily by corporate agencies worldwide.

Why It's Important

One hub, massive content, efficient servicing. Agents can shop faster, reprice cleanly, and keep policy front and center.

How to Improve Travelport Skills

1. Master Smartpoint and Travelport+: Learn advanced shopping, seat/ancillary sales, fare rules, and exchange flows.

2. Automate the grind: Use scripts and productivity plugins to reduce keystrokes and errors.

3. Leverage Travelport APIs: Integrate with mid- and back-office tools, OBTs, and data platforms.

4. Stay trained: Complete Travelport Academy courses and keep up with release notes.

5. Feedback loop: Collect agent and traveler input; iterate your configurations.

How to Display Travelport Skills on Your Resume

5. Galileo

Galileo is a Travelport GDS environment widely used for booking flights, hotels, cars, and other services—especially in long-standing corporate programs.

Why It's Important

It provides reliable content, familiar commands, and strong servicing tools, making complex policy-driven trips manageable.

How to Improve Galileo Skills

1. Deep training: Finish advanced Galileo coursework and practice ticketing, exchanges, and waivers.

2. Productivity stack: Pair Galileo with Smartpoint features, scripts, and quality control checks.

3. Rapid repricing: Use automated repricing tools to speed exchanges and reduce ADM risk.

4. APIs and integrations: Connect via Travelport APIs to extend content and automate data flow.

5. Mobile access: Use tools like Travelport Mobile Agent for after-hours servicing.

How to Display Galileo Skills on Your Resume

6. Apollo

Apollo is another Travelport GDS environment used to book and manage air, hotel, car, and related travel services with real-time pricing and availability.

Why It's Important

It streamlines reservations and servicing for corporate programs, improving speed, consistency, and cost control.

How to Improve Apollo Skills

1. Formal training: Complete Apollo and Travelport Academy courses, including advanced ticketing.
2. Smartpoint and scripts: Deploy macro scripts and quick keys to cut repetitive steps.
3. Analytics: Use booking and error-rate reports to pinpoint process gaps.
4. Community wisdom: Participate in user groups to share formats, tips, and fixes.
5. Traveler feedback: Gather inputs on preferences and pain points to refine workflows.

How to Display Apollo Skills on Your Resume

7. Worldspan

Worldspan, also part of Travelport, is a GDS used by agencies to access and book air, hotel, car, and more with robust real-time data.

Why It's Important

It supports efficient shopping and servicing, critical for corporate duty of care and cost stewardship.

How to Improve Worldspan Skills

1. Targeted training: Complete Worldspan courses that cover formats, pricing, ticketing, and exchanges.

2. Hands-on repetition: Practice irregular operations, schedule changes, and reissues until you’re quick and accurate.

3. Reference materials: Keep user guides and cheat sheets close for tricky commands.

4. Peer networks: Join professional forums and user groups to trade techniques.

5. Update cadence: Review platform updates so you don’t miss new content or features.

How to Display Worldspan Skills on Your Resume

8. Negotiation

Negotiation is the deliberate give-and-take with airlines, hotels, car providers, and other partners to secure sharp rates, value-adds, flexible terms, and service-level commitments that actually match how your travelers move.

Why It's Important

It drives savings, improves traveler experience, and builds resilience when plans shift. A good deal isn’t just cheaper—it’s kinder when trouble hits.

How to Improve Negotiation Skills

1. Study the numbers: Know volume by city pair, seasonality, cabin mix, advance-purchase patterns, and leakage. Numbers talk.

2. Define walk-away points: Set clear targets, trade-offs, and must-haves before you sit down.

3. Build relationships: Long-term partners bend more in crunch time—earn that trust.

4. Package value: Bundle demand across categories or regions to unlock better tiers and amenities.

5. Document and enforce: Bake terms into booking tools and audits so negotiated value shows up in everyday bookings.

6. Keep learning: Industry groups and negotiation programs offer tactics worth adopting, then adapting.

How to Display Negotiation Skills on Your Resume

9. Multitasking

For corporate agents, “multitasking” means orchestrating bookings, approvals, queue work, schedule changes, traveler questions, and emergencies—often all at once—without dropping details.

Why It's Important

Corporate travel moves fast. Priorities shift. You need to pivot quickly yet deliver spotless work.

How to Improve Multitasking Skills

1. Prioritize ruthlessly: Separate urgent from important. Tackle high-impact tasks first.
2. Use the right tools: Task boards, templates, and macros keep the noise down.
3. Time-box work: Short focus sprints beat frantic tab-hopping.
4. Tight communication: Clear, concise messages reduce back-and-forth.
5. Mind your stress: Brief resets and mindful breathing keep accuracy sharp.

How to Display Multitasking Skills on Your Resume

10. Customer Service

Customer service means responsive, professional help before, during, and after travel—anticipating needs, smoothing snags, and communicating with empathy when the clock is ticking.

Why It's Important

Trust fuels retention. Great service converts first-time users into loyal advocates and calms the chaos when trips go sideways.

How to Improve Customer Service Skills

1. Personalize: Capture traveler preferences and apply them consistently—seating, chains, loyalty numbers, the lot.

2. Be proactive: Send timely alerts, options for disruptions, and clear next steps.

3. Offer 24/7 pathways: After-hours support and self-serve options protect traveler safety and productivity.

4. Close the loop: Gather feedback, fix root causes, and follow up so travelers feel heard.

5. Continuous training: Role-play tough scenarios; sharpen tone, empathy, and clarity.

6. Consistency: Standardize responses and SLAs so service quality doesn’t wobble.

How to Display Customer Service Skills on Your Resume

11. Problem-Solving

Problem-solving is the art of diagnosing travel issues fast—weather, missed connections, overbooking, policy conflicts—and executing fixes that balance traveler needs with company rules.

Why It's Important

When disruptions strike, swift, smart solutions prevent trips from unraveling, protect costs, and keep travelers safe and sane.

How to Improve Problem-Solving Skills

1. Structured thinking: Break problems into parts; confirm facts before acting.

2. Scenario playbooks: Pre-build options for common incidents: cancellations, name errors, visa hiccups, schedule changes.

3. Vendor escalation paths: Know who to call—and how to escalate—at airlines, hotels, and car partners.

4. Communicate options: Present clear choices with costs, impacts, and deadlines. Decide fast.

5. Postmortems: After tough cases, document what worked and what didn’t. Update playbooks.

How to Display Problem-Solving Skills on Your Resume

12. Time Management

Time management means organizing your day to handle bookings, approvals, ticketing, queues, and urgent disruptions—without losing track of the tiny details that cost money later.

Why It's Important

With strict deadlines and travelers on the move, smart time use keeps service levels high and errors low.

How to Improve Time Management Skills

1. Prioritize: Use an urgent vs. important matrix to sort tasks and avoid fire-fighting everything.

2. Plan the day: Block time for queue work, exchanges, and follow-ups. Leave buffer for surprises.

3. Automate: Lean on templates, scripts, and rules in your GDS and booking tools.

4. Set boundaries: Publish response times and escalation paths so expectations are clear.

5. Focused sprints: Short bursts with breaks keep accuracy high.

6. Delegate: Hand off low-impact tasks so you can handle the tricky ones.

7. Keep learning: New features arrive constantly—adopt the ones that save you minutes every hour.

How to Display Time Management Skills on Your Resume