Top 12 Front Office Manager Skills to Put on Your Resume

A standout Front Office Manager resume should reveal a balanced mix of people-savvy and operational grit. Show how you run the desk with poise, keep lines humming, resolve snags before they flare, and turn everyday interactions into smooth guest moments while keeping the admin machine tidy.

Front Office Manager Skills

1. Microsoft Office
2. Opera PMS
3. Salesforce
4. QuickBooks
5. Zendesk
6. Amadeus
7. Sabre
8. Concur
9. Slack
10. Asana
11. Tableau
12. Oracle Hospitality

1. Microsoft Office

Microsoft Office is a suite of tools—Word for documents, Excel for spreadsheets, PowerPoint for presentations, Outlook for email and calendars—that keeps day-to-day front office work organized and moving.

Why It's Important

It anchors core tasks: drafting policies, tracking data, presenting results, and communicating clearly. Faster workflows, fewer errors, cleaner coordination.

How to Improve Microsoft Office Skills

Level up by tightening setup and automating the boring bits:

1. Customize the Ribbon: Put your most-used commands front and center in each app.

2. Use Templates: Standardize reports, SOPs, and decks with Office templates to save time and keep branding consistent.

3. Automate with Macros: Record macros in Excel or Word to crush repetitive tasks.

4. Master Outlook Rules: Auto-sort, flag, and route emails so the inbox stops running you.

5. Lean on Microsoft Teams: Centralize chats, meetings, and shared files; tie it to Outlook and your calendars.

6. Power Automate: Build simple flows between Office apps and common services to reduce manual updates.

7. Power BI: Turn raw front office data into dashboards you can act on.

8. Continuous Training: Schedule periodic refreshers so the team keeps up with new features and shortcuts.

Get the basics tight, then stack time-savers. The compounding effect is real.

How to Display Microsoft Office Skills on Your Resume

2. Opera PMS

Oracle OPERA PMS (including OPERA Cloud) is a hospitality property management system covering reservations, front desk, billing, housekeeping coordination, and reporting.

Why It's Important

It’s the hub for arrivals, departures, room status, folios, and rate controls. Less friction for guests, cleaner handoffs for teams, better revenue hygiene.

How to Improve Opera PMS Skills

Make OPERA work harder for you:

1. Training: Give new hires structured onboarding and refresh veterans on lesser-known features.
2. Customization: Tune screens, profiles, and picklists to match your property’s flow and cut clicks.
3. Integrations: Connect to channel managers, RMS, POS, door locks, and CRM to keep data in sync and reduce double entry.
4. Feedback Loop: Collect staff pain points weekly; adjust settings or SOPs accordingly.
5. Stay Current: Keep versions updated for performance, security, and new functionality.
6. Reporting: Build routine dashboards for arrivals, occupancy, ADR, and upsell tracking to steer daily standups.

Small configuration changes can unlock big speed gains across the front.

How to Display Opera PMS Skills on Your Resume

3. Salesforce

Salesforce is a cloud CRM that centralizes guest profiles, communications, tasks, and sales or group business pipelines.

Why It's Important

Shared visibility on guests and partners minimizes disconnects, speeds follow-ups, and enables personal touches that keep people coming back.

How to Improve Salesforce Skills

Keep it relevant and relentlessly tidy:

1. Customize: Tailor fields, page layouts, dashboards, and reports to the front office reality—don’t drown in generic widgets.

2. Integrate: Sync email, calendars, chat, and PMS data. Check Salesforce AppExchange options that fit hospitality.

3. Automate: Use Flows to route tasks, schedule reminders, and standardize follow-ups.

4. Train: Build short playbooks and use ongoing micro-learning so adoption doesn’t slip.

When the data is clean and the views are focused, the system sings.

How to Display Salesforce Skills on Your Resume

4. QuickBooks

QuickBooks manages invoicing, expenses, reconciliations, and financial reporting—useful for front office leaders who touch folios, deposits, and small purchasing.

Why It's Important

Clear books mean faster decisions. Track spend, spot trends, keep cash flow predictable, and avoid end-of-month panic.

How to Improve QuickBooks Skills

Make numbers less messy, more meaningful:

1. Automate: Set recurring invoices, scheduled bills, bank rules, and reconciliation reminders.

2. Cloud Access: Use the online version so approvals, checks, and reviews aren’t stuck at a desk.

3. Integrations: Sync with your PMS, CRM, and expense tool to reduce manual entry and errors.

4. Custom Reports: Build views for daily revenue, aging, deposits, and department spend that match your cadence.

5. Customer Management: Track corporate accounts, payment terms, and statements in one place for smoother follow-up.

6. Ongoing Training: Keep a short SOP library and refresh processes quarterly.

Consistency beats complexity. Keep the chart of accounts clean and permissions tight.

How to Display QuickBooks Skills on Your Resume

5. Zendesk

Zendesk is an omnichannel support platform for tickets, chat, email, and knowledge bases—great for organizing guest requests and service recovery.

Why It's Important

Requests stop slipping through cracks. Response times drop. Trends surface so you can fix the root, not just the symptom.

How to Improve Zendesk Skills

Turn the help desk into a hospitality engine:

1. Automate: Triggers and SLAs for routing, prioritizing, and reminding.

2. Personalize: Use profiles and history to tailor replies; macros should feel human, not robotic.

3. Integrate: Connect PMS, CRM, and messaging apps for one pane of glass.

4. Analytics: Build dashboards for CSAT, first response, and backlog. Review weekly.

5. Train: Short, scenario-based sessions keep quality consistent across shifts.

6. Bots (smartly): Let bots handle FAQs, escalate gracefully when nuance is needed.

Measure what matters, iterate ruthlessly, celebrate fast recoveries.

How to Display Zendesk Skills on Your Resume

6. Amadeus

Amadeus is a global distribution system and hotel tech stack that helps manage availability, rates, and reservations across channels.

Why It's Important

Clean inventory distribution prevents overbookings, improves visibility, and supports revenue strategies without manual firefighting.

How to Improve Amadeus Skills

Sharpen usage and alignment:

1. Structured Learning: Build role-based training paths for front desk, reservations, and revenue teams.

2. Automation: Use tools that auto-sync rate and inventory changes and reduce manual updates.

3. Stay Updated: Track release notes and adopt features that reduce steps or add insight.

4. Peer Exchange: Share configurations and playbooks with sister properties or industry groups.

5. Feedback: Document issues and feature requests; review monthly with your vendor contact.

Good configurations plus disciplined processes beat brute force every time.

How to Display Amadeus Skills on Your Resume

7. Sabre

Sabre provides travel tech and GDS capabilities for reservations, distribution, and property tools that tie directly into bookings and inventory.

Why It's Important

It widens your reach and streamlines reservation handling, so front desk and reservations teams work from the same source of truth.

How to Improve Sabre Skills

Build confidence and speed:

1. Official Training: Use structured courses and certifications to cover the full toolset.

2. Microlearning: Short, focused refreshers on frequent workflows to sustain muscle memory.

3. Practice: Simulated scenarios for complex cases—group blocks, last-minute changes, special requests.

4. Community: Swap tips, shortcuts, and saved formats with peers.

5. Release Readiness: Review updates and adjust SOPs quickly to capture new efficiencies.

Speed comes from repetition and a tight library of saved commands.

How to Display Sabre Skills on Your Resume

8. Concur

Concur (SAP Concur) manages travel bookings, expense capture, approvals, and reimbursements with mobile and web tools.

Why It's Important

Cleaner compliance, faster approvals, and real-time spend visibility. Less time chasing receipts, more time serving guests.

How to Improve Concur Skills

Tune the system to your policies:

1. Customization: Align expense categories, per diems, and workflows to your approval chain.

2. Integration: Sync with HR, accounting, and corporate card feeds to cut manual entry.

3. Training: Show staff the fastest way to submit, code, and approve on desktop and mobile.

4. Mobile First: Encourage receipt capture and on-the-spot submissions to avoid month-end pileups.

5. Analytics: Monitor out-of-policy trends, late submissions, and vendor opportunities for savings.

Policy clarity plus simple workflows equals higher adoption.

How to Display Concur Skills on Your Resume

9. Slack

Slack centralizes team communication with channels, DMs, huddles, and file sharing—ideal for quick coordination across shifts and departments.

Why It's Important

Fewer email chains. Faster answers. Clearer ownership. Guests feel the difference when teams move in sync.

How to Improve Slack Skills

Cut the noise, keep the signal:

1. Integrate Key Tools: Connect calendars, ticketing, and task apps so updates come to you.
2. Automate: Use workflows and bots for reminders, handoffs, and daily briefings.
3. Notification Discipline: Tune alerts so priority messages pop, the rest wait.
4. Channel Hygiene: Create clear naming conventions and archive stale channels.
5. Team Training: Short guides on threads, mentions, and file organization to prevent clutter.
6. Slack Connect: Collaborate with vendors or partners without drowning in email.

Clarity beats volume. Make channels the single source of truth for daily ops.

How to Display Slack Skills on Your Resume

10. Asana

Asana tracks projects, tasks, and workflows—handy for reservations projects, events, maintenance requests, and cross-department follow-ups.

Why It's Important

Nothing gets lost. Deadlines stop sneaking up. Cross-functional work gets visible and manageable.

How to Improve Asana Skills

Make coordination effortless:

1. Tailored Workspaces: Mirror your org—projects for reservations, housekeeping coordination, guest services, events.

2. Templates: Standardize recurring processes like group arrivals, VIP prep, or outage response.

3. Integrations: Connect email and calendars; use automation for status updates and notifications.

4. Communication: Keep conversations inside tasks; use tags and custom fields for priorities and SLAs.

5. Training & Playbooks: Short guides for task creation, assignment, and closure criteria to keep quality consistent.

6. Feedback Loop: Collect suggestions via forms and iterate on workflows quarterly.

Asana shines when every task has a clear owner, due date, and definition of done.

How to Display Asana Skills on Your Resume

11. Tableau

Tableau turns raw data into visual dashboards you can explore—occupancy, pickup, service tickets, guest feedback, you name it.

Why It's Important

Patterns jump out. Teams align around real numbers. Decisions happen faster and with less debate.

How to Improve Tableau Skills

Build visuals that drive action:

1. Fundamentals: Nail dimensions vs. measures, filters, and calculated fields.

2. Advanced: Learn parameters, level-of-detail expressions, and actions for interactivity.

3. Dashboard Design: Prioritize clarity—minimal clutter, consistent scales, purposeful color.

4. Real Data Practice: Use your property’s data to prototype weekly ops dashboards.

5. Community: Share work with peers and gather feedback to iterate quickly.

6. Keep Current: Track feature releases and fold in improvements that simplify your builds.

The goal isn’t pretty charts; it’s faster, better calls on the floor.

How to Display Tableau Skills on Your Resume

12. Oracle Hospitality

Oracle Hospitality offers integrated hotel solutions—OPERA PMS, POS, distribution, analytics—that tie operations together end to end.

Why It's Important

Unified systems reduce silos, tighten revenue controls, and make service smoother across touchpoints.

How to Improve Oracle Hospitality Skills

Drive adoption and precision:

1. Training: Deliver role-based workshops and refreshers focused on daily use cases.

2. Customization: Configure screens, user roles, and workflows to your property’s exact needs.

3. Integration: Connect RMS, CRM, door locks, payment gateways, and housekeeping for seamless data flow.

4. Feedback: Run monthly audits of issues and adjust settings or SOPs to remove friction.

5. Updates: Apply releases promptly to capture stability, security, and new features.

When teams trust the system, they use it fully—and guests feel it.

How to Display Oracle Hospitality Skills on Your Resume