Top 12 Travel Consultant Skills to Put on Your Resume
The travel industry moves fast and gets crowded. To stand out as a travel consultant, you need a sharp blend of system know-how, traveler empathy, and commercial grit that resonates with employers and wins client trust. A resume that spotlights these skills does real work—proving you can craft standout trips and handle the nonstop pace without dropping the ball.
Travel Consultant Skills
- Amadeus
- Sabre
- Galileo
- Worldspan
- Travelport
- CRM Software
- Multilingual
- Itinerary Planning
- Customer Service
- Negotiation
- Destination Knowledge
- Risk Management
1. Amadeus
Amadeus is a global travel platform used by agencies and consultants to search, price, and book flights, hotels, cars, and ancillaries, then manage changes, ticketing, and servicing in one workflow.
Why It's Important
It unlocks deep, real-time content and reliable booking tools, so you can build accurate itineraries quickly, track updates, and resolve changes without chaos—key to delivering smooth client experiences.
How to Improve Amadeus Skills
Grow your speed and accuracy with focused practice and structured learning.
Training and certification: Work through official Amadeus courses and aim for credentials that prove proficiency.
Selling Platform Connect: Use it regularly; set up smart panels, favorites, and shortcuts to trim keystrokes.
Stay current: Follow product release notes and user tips; test new features in low-risk scenarios before peak hours.
Scripts and automation: Implement scripts for repetitive tasks like pricing, queues, and quality checks.
Peer learning: Join user communities and internal knowledge shares; swap formats, fare-finding tactics, and command tricks.
Service mindset: Pair system mastery with discovery questions, so every command maps to a client outcome.
Consistent reps plus small workflow upgrades add up to big time savings.
How to Display Amadeus Skills on Your Resume
2. Sabre
Sabre is a global distribution system that lets consultants access and book air, hotel, car, rail, and ancillaries, with powerful fares, ticketing, and servicing tools.
Why It's Important
Broad content, robust pricing, and solid post-book support mean faster quotes, fewer errors, and cleaner operations—especially vital when plans change mid-trip.
How to Improve Sabre Skills
Make the system work like an extension of your hands.
Structured learning: Take official Sabre courses and refreshers; aim for certification milestones.
Hands-on drills: Practice in a training or test environment; build complex PNRs, exchanges, and reissues until they’re muscle memory.
Red Workspace familiarity: Customize layouts, macros, and toolbars to reduce clicks and command errors.
Documentation habit: Keep your own cheat sheets for commands, formats, and oddball scenarios you encounter.
Community and tutorials: Learn tips from user groups and video walkthroughs; log what actually saves time.
Validate with credentials: Certification signals competence to employers and clients alike.
Iteration is everything—practice, review, refine.
How to Display Sabre Skills on Your Resume
3. Galileo
Galileo is a global computer reservation system within the Travelport family, used for air, hotel, car, and rail bookings, plus pricing, ticketing, and servicing.
Why It's Important
It offers wide content and a mature command set, which translates to dependable workflows and quick turnaround—especially valuable for corporate and complex leisure itineraries.
How to Improve Galileo Skills
Blend formal training with intentional repetition.
Official training: Complete Travelport-led courses covering core and advanced functions.
Sandbox time: Use a practice environment to simulate exchanges, fare builds, queues, and schedule changes.
Release tracking: Review product updates and new features; test them against your usual process.
User communities: Compare formats and workflows with other consultants; trade fixes for edge cases.
Job aids: Keep quick-reference guides for format strings, OSI/SSR usage, and ticketing steps.
Certification: Pursue credentials that verify capability on Travelport systems.
Mastery is mostly repetition plus good notes.
How to Display Galileo Skills on Your Resume
4. Worldspan
Worldspan, also part of Travelport, is a GDS used to access, book, and manage global travel content with familiar command flows and queue management.
Why It's Important
Stable access to air, hotel, and car inventory with reliable pricing and exchange tools keeps consultants fast and consistent under pressure.
How to Improve Worldspan Skills
Sharpen fundamentals, then trim friction.
Command fluency: Drill core formats until they’re effortless; build a personal quick-reference list.
Targeted courses: Use training from your agency, Travelport, or platforms like LinkedIn Learning and Udemy.
Practice scenarios: Create mock bookings with involuntary changes, MCO/EMD handling, and multi-sector tickets.
Community exchange: Join professional groups to troubleshoot and share smarter flows.
Update awareness: Track Travelport notices for changes that affect pricing or ticketing behavior.
Peer feedback: Ask senior agents to review your PNRs and quality checks; apply their notes.
Speed follows structure. Tighten the steps, then increase pace.
How to Display Worldspan Skills on Your Resume
5. Travelport
Travelport provides a comprehensive platform for accessing and booking flights, hotels, cars, and ancillaries, with tools like Smartpoint and the modernized Travelport+ ecosystem streamlining everyday tasks.
Why It's Important
A unified platform reduces hunting and rekeying, brings richer content into one view, and helps consultants move from quote to ticket to service without losing the thread.
How to Improve Travelport Skills
Tune your setup and stay curious.
Follow updates: Check product bulletins and release notes; adopt features that cut steps.
Travelport Academy: Work through skill paths from basics to advanced ticketing and exchanges.
Smartpoint mastery: Customize displays, integrate plugins, and use graphical tools alongside commands to speed up.
Travelport+ familiarity: Learn new content flows, retailing features, and servicing improvements as they roll out.
Community and support: Use user forums and official support to solve edge cases fast—and document your fixes.
Small optimizations, stacked, make a visible difference in throughput.
How to Display Travelport Skills on Your Resume
6. CRM Software
CRM software helps travel consultants organize client profiles, preferences, quotes, bookings, communications, and aftercare—centralizing the relationship and the records.
Why It's Important
When everything about a traveler lives in one place, personalization gets easier, follow-ups aren’t forgotten, and upsell moments don’t slip by.
How to Improve CRM Software Skills
Make the CRM your command center.
Booking system integration: Connect your GDS and supplier feeds so itineraries and updates flow into client records.
Reusable templates: Build confirmation, checklist, and follow-up templates that feel personal but send fast.
Preference and history tracking: Log seat, cabin, brand, and allergy preferences; use them to tailor offers.
Mobile access: Ensure you can view and update records on the go for real-time support.
Automated nudges: Set reminders for balance due, passport expiry, check-in, and post-trip surveys.
Social and messaging: Capture interactions across email, SMS, and social channels inside the profile.
Data protection: Enforce strong access controls, encryption, and compliance practices (think GDPR, PCI DSS) to safeguard client data.
A clean, complete CRM turns chaos into context.
How to Display CRM Software Skills on Your Resume
7. Multilingual
Multilingual capability means you can communicate across languages, bridging gaps with clients and suppliers and smoothing the edges of international travel.
Why It's Important
Clear communication builds trust, defuses problems faster, and unlocks local opportunities that monolingual travelers might miss.
How to Improve Multilingual Skills
Make language a daily habit and culture part of the lesson.
Structured practice: Use platforms like Duolingo or Babbel for steady progress; add grammar drills as you advance.
Language exchange: Practice with native speakers on Tandem or HelloTalk; aim for real conversation, not just vocab lists.
Cultural immersion: Watch films, listen to music, read news in your target language; mimic cadence and idioms.
Professional courses: Enroll in accredited programs (for example, from the Goethe-Institut or Instituto Cervantes) to formalize skills.
On-the-ground use: Travel, even short trips, and speak daily—mistakes included.
Tool fluency: Keep translation apps handy for quick checks, then learn the phrase properly afterward.
Consistency beats intensity. A little every day wins.
How to Display Multilingual Skills on Your Resume
8. Itinerary Planning
Itinerary planning is the art and logistics of building a trip: routing, timing, bookings, pacing, and the little extras that make it feel effortless.
Why It's Important
Done right, clients feel cared for, budgets go further, and surprises turn into stories—not stress.
How to Improve Itinerary Planning Skills
Listen deeply, then design with intention.
Discovery first: Use a traveler questionnaire to capture interests, constraints, must-sees, and non-negotiables.
Research broadly: Pull insights from sources like Lonely Planet, TripAdvisor, local blogs, and DMO guides to balance icons with hidden gems.
Use planning tools: Organize with platforms such as TripIt or Travefy; share interactive versions clients can access offline.
Build flex time: Add buffers for transfers and free exploration; include plan B options for weather or closures.
Stay informed: Check official advisories, airline notices, local events, and weather services before finalizing.
Live support: Offer a contact channel (WhatsApp, SMS) for day-of tweaks and emergencies.
Post-trip feedback: Gather quick surveys and notes to refine your future recommendations.
Precision plus breathing room—that’s the sweet spot.
How to Display Itinerary Planning Skills on Your Resume
9. Customer Service
Customer service is the steady, human side of travel consulting—advice, empathy, fast answers, and calm problem-solving before, during, and after a trip.
Why It's Important
Great service fuels repeat bookings and referrals, which beat ad spend every time.
How to Improve Customer Service Skills
Make clients feel seen and supported from hello to welcome home.
Personalize: Reflect back preferences in every recommendation; explain the “why” behind each option.
Be responsive: Set clear SLAs for replies; use templates to answer fast without sounding canned.
Deepen expertise: Take destination and product courses (for example, via The Travel Institute) and refresh often.
Invite feedback: Ask specific questions post-trip; act on patterns you see.
Leverage tools: Use a CRM and help desk to track conversations and commitments—no promises lost.
Resolve fast: Own issues, communicate timelines, and follow through until it’s fixed.
Trust is built in small moments handled well.
How to Display Customer Service Skills on Your Resume
10. Negotiation
Negotiation is the back-and-forth with suppliers and clients to shape packages, pricing, and terms that work for everyone.
Why It's Important
Better deals, stronger partnerships, and happier travelers—savings and value wrapped together.
How to Improve Negotiation Skills
Prepare hard, listen harder.
Know the brief: Nail down client needs, budget ceilings, and nice-to-haves before you start.
Market intel: Research seasonality, load factors, competitor promos, and alternative dates or routes.
Build rapport: Keep supplier relationships warm between asks; share performance data and win-win goals.
Be clear and concise: State the value, the constraint, and the ask. Cut the fluff.
Trade, don’t just push: Offer flexibility on deposit, dates, or room type to unlock rate or amenity improvements.
Walk-away line: Know when the deal misses your client’s needs; have alternatives ready.
Clarity plus courtesy usually beats brute force.
How to Display Negotiation Skills on Your Resume
11. Destination Knowledge
Destination knowledge is your lived and learned understanding of a place—customs, neighborhoods, logistics, safety, attractions, seasons, and the little details that elevate a trip.
Why It's Important
With real insight, you tailor trips that fit clients like a glove and sidestep the traps that waste time or money.
How to Improve Destination Knowledge Skills
Blend study with firsthand experience.
Tourism board training: Complete specialist programs from official DMOs and education hubs like Travel Agent Academy or The Travel Institute.
FAM trips: Join familiarization trips; collect on-the-ground notes, contacts, and verified recommendations.
Webinars and workshops: Attend regular sessions hosted by destinations and suppliers; capture updates on entry rules and new product.
Travel news diet: Follow industry outlets such as Skift and Travel Pulse to spot trends early.
Professional networks: Engage with associations like ASTA for resources and peer insight.
Official sources: Use destination websites for current events, closures, and seasonal guidance.
Knowledge ages fast—refresh it often.
How to Display Destination Knowledge Skills on Your Resume
12. Risk Management
Risk management means spotting threats to travel plans—health, weather, political shifts, strikes, scams—then reducing the chance they hit hard and planning responses if they do.
Why It's Important
Prepared consultants protect clients, trips, and budgets—turning potential crises into manageable detours.
How to Improve Risk Management Skills
Think systematically and act early.
Risk mapping: Identify common risks by destination and trip type; track health advisories, entry rules, and security levels.
Impact and likelihood: Prioritize what’s both plausible and painful; document mitigations for the top items.
Policies and playbooks: Create escalation paths, emergency contacts, and rebooking guidelines; rehearse them.
Tech tools: Use travel management platforms with traveler tracking, alerts, and two-way assistance.
Continuous monitoring: Watch airline ops, local news, and global monitoring services; adjust itineraries proactively.
Insurance alignment: Match clients with policies covering medical, evacuation, cancellations, and delays relevant to their trip.
Calm is contagious when you have a plan.
How to Display Risk Management Skills on Your Resume
