Top 12 Leasing Agent Skills to Put on Your Resume

A standout resume can pry open doors for aspiring leasing agents in a crowded real estate job market. Show a nimble mix of tech know-how and soft skills and you’ll look instantly hireable. Put the right leasing agent skills on the page and you’re not just signaling property management competence—you’re also broadcasting strength in client care, negotiation, and results. That combination turns heads.

Leasing Agent Skills

1. Salesforce
2. Yardi Voyager
3. Customer Relationship Management (CRM)
4. Microsoft Office
5. Negotiation
6. Communication
7. Organizational
8. Market Analysis
9. AppFolio Property Manager
10. Lead Generation
11. Multitasking
12. Conflict Resolution

1. Salesforce

Salesforce is a cloud CRM platform that helps leasing agents track leads and tenants, centralize communications, manage leasing pipelines, and automate key touchpoints across marketing, sales, and service.

Why It's Important

For leasing agents, Salesforce tightens client management, streamlines follow-ups, and keeps lease data organized—all of which boosts speed, accuracy, and tenant satisfaction.

How to Improve Salesforce Skills

Make Salesforce work the way you lease. Quick wins:

1. Customize your process: Configure objects, fields, and page layouts for listings, applications, screenings, and renewals. Align validation rules and flows to your real-world steps.

2. Integrate your stack: Connect property management tools, screening services, and marketing sources so leads and tenant data sync without manual entry.

3. Automate communication: Build email and task automations for new inquiries, tour reminders, application status updates, and renewal notices.

4. Work mobile: Use the Salesforce mobile app for showings, notes, and quick updates in the field.

5. Use analytics: Track conversion rates, time-to-lease, renewal likelihood, and marketing performance with reports and dashboards. For advanced insights, use CRM Analytics to spot trends by property type, seasonality, and channel.

6. Tighten lead management: Score, route, and prioritize leads. Standardize follow-up cadences so no prospect goes cold.

7. Keep learning: Regularly explore new features, release notes, and admin best practices to sharpen your setup.

Personalized configuration plus automation and clear reporting turns Salesforce into a leasing engine—fast, consistent, and scalable.

How to Display Salesforce Skills on Your Resume

2. Yardi Voyager

Yardi Voyager is an end-to-end property management and accounting platform that gives leasing agents tools for leasing workflows, tenant communications, document tracking, and portfolio reporting.

Why It's Important

It keeps leasing data in one place, reduces duplicate work, and tightens tenant communication—so vacancies move faster and operations stay clean.

How to Improve Yardi Voyager Skills

Level up with targeted steps:

1. Training: Complete official modules and sandbox exercises to master leasing, workflows, and reporting.

2. Customization: Tailor forms, dashboards, and workflows to your approval steps, compliance needs, and document set.

3. Automation: Set renewals, notices, and follow-ups to run on schedule. Build alerts for expiring leases and missing documents.

4. Integration: Connect screening, listing syndication, and payment solutions to cut manual entry and errors.

5. Feedback loop: Share issues and wish lists with admins; adopt new features quickly to keep processes lean.

Use Voyager as your single source of truth and your leasing flow gets smoother—and measurably faster.

How to Display Yardi Voyager Skills on Your Resume

3. Customer Relationship Management (CRM)

CRM is both a strategy and a system for tracking interactions with prospects and tenants to improve communication, increase renewals, and drive occupancy.

Why It's Important

It centralizes history, prevents dropped conversations, and supports tailored outreach—leading to stronger retention and fuller properties.

How to Improve Customer Relationship Management (CRM) Skills

1. Personalize: Log preferences, timelines, and key details. Use that context to send relevant messages at the right moment.

2. Automate: Set up responses for common questions and status updates so prospects get answers quickly.

3. Collect feedback: Capture tenant sentiment after tours, move-ins, and maintenance. Close the loop with visible improvements.

4. Train consistently: Standardize data entry, notes, and follow-up playbooks so the entire team works the same way.

5. Go mobile: Access records and log updates during showings to keep information fresh and actionable.

How to Display Customer Relationship Management (CRM) Skills on Your Resume

4. Microsoft Office

Microsoft Office (now Microsoft 365) includes Word, Excel, PowerPoint, Outlook, and related tools that help leasing agents create documents, analyze data, present properties, and manage schedules.

Why It's Important

Lease templates, rent and occupancy analysis, polished presentations, and reliable email/calendar management—all critical day to day—live here.

How to Improve Microsoft Office Skills

1. Use templates: Standardize leases, addenda, notices, and checklists to speed consistency.

2. Master Excel: Learn lookups, pivots, conditional formatting, and charts to track pricing, absorption, and renewal pipelines.

3. Work smarter in Outlook: Rules, signatures, categories, and shared calendars reduce chaos and missed appointments.

4. Centralize documents: Store and collaborate in SharePoint or OneDrive with version control and permissions.

5. Visualize performance: Build dashboards in Power BI for vacancies, funnel health, and marketing ROI.

6. Sharpen presentations: In PowerPoint, use slide masters, section zooms, and clean visuals for persuasive tours and owner updates.

7. Automate routine work: Use Power Automate for renewal reminders, task routing, and file organization.

How to Display Microsoft Office Skills on Your Resume

5. Negotiation

Negotiation is the back-and-forth that shapes lease terms both parties can accept—price, concessions, dates, conditions—without derailing the relationship.

Why It's Important

Good negotiation lands fair deals, supports occupancy targets, and preserves goodwill for renewals and referrals.

How to Improve Negotiation Skills

1. Prepare relentlessly: Know comps, demand, owner limits, and your must-haves. Map likely objections before you start.

2. Build rapport: Create trust early. People flex more when they feel heard and respected.

3. Communicate clearly: Be direct, concise, and calm. Ask questions that uncover underlying interests, not just stated positions.

4. Offer options: If price sticks, move terms—longer lease, different move-in, staggered concessions, or bundled services.

5. Close cleanly: Summarize agreements, confirm next steps, and document fast. Reduce post-deal drift.

How to Display Negotiation Skills on Your Resume

6. Communication

Communication is the art of sharing information clearly with prospects, tenants, and owners—listening well, responding quickly, and setting expectations that stick.

Why It's Important

It’s the difference between a smooth lease-up and a messy churn of confusion. Clarity builds trust; trust drives signatures.

How to Improve Communication Skills

1. Listen actively: Reflect what you’ve heard, validate concerns, and confirm understanding before presenting options.

2. Keep it simple: Avoid jargon. Use short sentences and direct requests. Make next steps obvious.

3. Use positive nonverbal cues: Eye contact, open posture, and a calm tone lower friction.

4. Seek feedback: Ask how your process and messaging could be clearer—and act on what you learn.

5. Adapt your style: Some people want details; others want headlines. Match their pace and preference.

6. Strengthen email: Write clear subject lines, front-load the ask, and keep threads tidy with summaries.

7. Defuse conflict: Focus on interests, acknowledge emotion, and propose small, workable next steps.

How to Display Communication Skills on Your Resume

7. Organizational

Organizational skills mean you can juggle tours, applications, documents, renewals, and maintenance coordination without dropping threads or missing deadlines.

Why It's Important

Order speeds everything up—fewer errors, faster move-ins, cleaner records, happier tenants and owners.

How to Improve Organizational Skills

1. Own your calendar: Block time for tours, follow-ups, and admin. Color-code and protect focus windows.

2. Prioritize with intent: Use an urgent/important matrix. Do revenue-critical tasks first; batch the rest.

3. Centralize data: Keep prospect, tenant, and unit details in your CRM or property platform—one source of truth.

4. Streamline team comms: Use a shared channel for updates and handoffs so nothing gets buried in inboxes.

5. Tidy your files: Adopt a consistent folder structure and naming convention in cloud storage.

6. Stay current: Review local laws and industry guidance regularly to keep processes compliant.

How to Display Organizational Skills on Your Resume

8. Market Analysis

Market analysis is the practice of studying rents, supply, demand, and neighborhood dynamics to price units smartly and position them to move.

Why It's Important

It guards against overpricing, spots opportunity, and informs concession strategy—so units lease faster and margins hold.

How to Improve Market Analysis Skills

1. Scan listings: Review platforms like Zillow and LoopNet for comps, time-on-market, and amenity trends.

2. Leverage data tools: Use market intelligence platforms such as CoStar to gauge pipelines, demand shifts, and competitor positioning.

3. Track economic signals: Follow sources such as the U.S. Bureau of Economic Analysis to understand local job growth and income trends.

4. Network locally: Join real estate groups and forums to trade on-the-ground insights with peers.

5. Stay news-aware: Monitor industry outlets for policy changes, rent caps, and financing shifts affecting demand.

6. Attend workshops: Participate in trainings through professional associations like the National Association of Realtors.

7. Use public data: Pull population and housing stats from agencies such as the U.S. Census Bureau to sharpen your perspective.

How to Display Market Analysis Skills on Your Resume

9. AppFolio Property Manager

AppFolio Property Manager is a cloud platform that helps leasing agents market listings, manage inquiries, process applications and screenings, handle leases, and streamline maintenance and accounting.

Why It's Important

It trims paperwork, centralizes updates, and accelerates the path from lead to lease—while keeping tenants in the loop.

How to Improve AppFolio Property Manager Skills

1. Automate messaging: Use built-in texting and email to acknowledge inquiries, share tour details, and deliver application updates without manual copy-paste.

2. Use the mobile app: Check availability, log notes, and respond quickly during showings.

3. Push online applications: Guide prospects to apply and screen digitally for faster, cleaner approvals.

4. Train regularly: Attend webinars and review release updates so new features turn into real time-savers.

5. Collect feedback: Ask tenants and prospects where friction shows up and adjust workflows accordingly.

How to Display AppFolio Property Manager Skills on Your Resume

10. Lead Generation

Lead generation is the steady work of attracting and converting potential renters into qualified prospects who are ready to tour and apply.

Why It's Important

A strong pipeline shrinks vacancy days and anchors predictable revenue.

How to Improve Lead Generation Skills

1. Tune your website: Make it fast, mobile-friendly, and clear. Add compelling photos, virtual tours, and easy calls to action.

2. Show up on social: Post floor plans, neighborhood highlights, quick videos, and success stories on platforms where your renters actually browse.

3. Nurture with email: Send timely, personalized follow-ups: specials, new availability, and reminders to tour or apply.

4. Work referrals: Ask happy tenants and local partners for introductions. Sweeten it with simple rewards.

5. Run targeted ads: Use paid search and social to reach specific renter profiles by location, budget, and timing.

6. List broadly: Syndicate to major property sites to capture high-intent traffic and keep availability accurate.

How to Display Lead Generation Skills on Your Resume

11. Multitasking

Multitasking for leasing agents means handling inquiries, tours, applications, and tenant needs—often all in the same hour—without losing quality.

Why It's Important

Velocity matters. Quick responses and seamless handoffs keep prospects engaged and tenants content.

How to Improve Multitasking Skills

1. Prioritize ruthlessly: Separate urgent from important with an Eisenhower-style approach. Protect time for deep work.

2. Time-block: Use short, focused sprints for calls, tours, and admin. Breaks keep your accuracy sharp.

3. Lean on software: Use property platforms to manage listings, appointments, and messages from a single dashboard.

4. Communicate crisply: Confirm details in writing and recap next steps to prevent rework.

5. Delegate smartly: Hand off tasks others can own—data entry, basic inquiries, or scheduling—so you can close.

6. Stay orderly: Track tasks in a light project tool and keep your digital workspace uncluttered.

Mix bursts of focused work with brief context switches so quality doesn’t erode when the pace spikes.

How to Display Multitasking Skills on Your Resume

12. Conflict Resolution

Conflict resolution is the structured approach to identifying issues, calming tensions, and reaching agreements between tenants, owners, and management that align with leases and laws.

Why It's Important

Handled well, conflicts don’t fester. Communities stay stable, renewals improve, and staff time isn’t swallowed by repeat flare-ups.

How to Improve Conflict Resolution Skills

1. Listen first: Let each party speak without interruption. Reflect back what you heard to show understanding.

2. Show empathy: Acknowledge feelings and impacts. People relax when they feel seen.

3. Be clear: Use plain language. Summarize the issue, options, and boundaries tied to policy or law.

4. Problem-solve together: Brainstorm several options and test them against each side’s core needs.

5. Stay neutral: Don’t pick sides; focus on facts, agreements, and next steps.

6. Know when to escalate: If safety, legal exposure, or stalemates arise, involve management or a mediator promptly.

How to Display Conflict Resolution Skills on Your Resume