Top 12 Leasing Professional Skills to Put on Your Resume

In the competitive world of leasing, the mix of skills you spotlight can swing decisions your way. Hiring teams scan for proof. Practical know-how. Judgment under pressure. The following guide lays out 12 core abilities that show your value and keep your resume from blending into the pile.

Leasing Professional Skills

1. Salesforce
2. Yardi Voyager
3. MRI Software
4. Customer Relationship Management (CRM)
5. Microsoft Office
6. AppFolio Property Manager
7. Lease Negotiation
8. Market Analysis
9. Fair Housing Regulations
10. Bilingual Communication
11. Conflict Resolution
12. Social Media Marketing

1. Salesforce

Salesforce is a cloud CRM that helps leasing teams track prospects, manage the leasing pipeline, coordinate communications, and analyze performance in one place.

Why It's Important

It centralizes lead-to-lease activity, reduces manual follow-ups, and improves response speed. Better visibility, fewer dropped balls, clearer reporting.

How to Improve Salesforce Skills

1. Customize dashboards: Surface KPIs like occupancy, days-to-lease, renewals due, and lead sources for quick reads.

2. Integrate key systems: Connect property management, marketing, and e-sign tools to eliminate double entry and gaps.

3. Automate follow-ups: Build flows for tour confirmations, application nudges, renewal reminders, and post-tour check-ins.

4. Use mobile: Update notes, log calls, and move deals forward on-site or between showings.

5. Keep learning: Work through Trailhead modules and role-based paths; practice in a sandbox before rolling out changes.

How to Display Salesforce Skills on Your Resume

2. Yardi Voyager

Yardi Voyager is a property management and accounting platform used to manage units, leases, residents, work orders, and financials across residential and commercial portfolios.

Why It's Important

It ties leasing activity to operations and financials, enabling clean data, consistent workflows, and reliable reporting for decisions that matter.

How to Improve Yardi Voyager Skills

1. Role-based training: Refresh skills regularly; learn new modules that speed up leasing tasks.

2. Targeted dashboards: Configure tiles and reports around availability, concessions, lead-to-lease time, and aging tasks.

3. Automate routines: Standardize renewals, notices, screening steps, and approvals.

4. Integrate tools: Connect marketing, resident portals, and payments to maintain a single source of truth.

5. Clean data: Schedule audits for duplicate records, stale leads, and missing fields. Accuracy fuels everything.

6. Use mobile: Update records and complete tasks in the field to shorten cycle times.

7. Gather feedback: Maintain a queue for user pain points and prioritize quick wins.

How to Display Yardi Voyager Skills on Your Resume

3. MRI Software

MRI Software provides leasing and property management tools for applications, screening, lease administration, renewals, analytics, and resident engagement.

Why It's Important

It streamlines the prospect journey, reduces processing time, and turns raw activity into insight for pricing, marketing, and retention decisions.

How to Improve MRI Software Skills

1. Automate heavy lifts: Build workflows for application review, document routing, and renewal offers.

2. Connect communications: Sync calendars, SMS, and email templates for consistent, tracked outreach.

3. Lean into reporting: Use configurable dashboards to spot bottlenecks, high-performing channels, and concession impact.

4. Go mobile: Enable on-the-go access for notes, tasks, and approvals to keep momentum.

5. Train and certify: Leverage MRI’s learning paths; document SOPs so teams apply features the same way.

How to Display MRI Software Skills on Your Resume

4. Customer Relationship Management (CRM)

CRM is the strategy and toolset for tracking interactions with prospects and residents, shaping communications, and guiding service through the entire resident lifecycle.

Why It's Important

It raises conversion rates, shortens response times, and preserves context so every touch feels informed, timely, and personal.

How to Improve Customer Relationship Management (CRM) Skills

1. Map the journey: Define stages from inquiry to renewal; align touchpoints and SLAs.

2. Capture the right data: Standardize fields for source, preferences, and objections; keep notes concise and useful.

3. Personalize outreach: Segment by renter profile and behavior; adapt tone, timing, and channel.

4. Close the loop: Ask for feedback after tours, move-ins, and service requests; act on patterns.

5. Sharpen communication: Practice clear, empathetic messaging; template the moments you repeat.

6. Keep current: Study local market shifts and service best practices; refine playbooks quarterly.

How to Display Customer Relationship Management (CRM) Skills on Your Resume

5. Microsoft Office

Microsoft Office (now commonly part of Microsoft 365) includes Word, Excel, PowerPoint, Outlook, Teams, and related apps used for documents, analysis, presentations, email, scheduling, and collaboration.

Why It's Important

These tools anchor leasing workflows: proposal letters, rent-roll analysis, decks for owners, inbox triage, and meetings that actually move work forward.

How to Improve Microsoft Office Skills

1. Use templates: Create standardized lease letters, renewal offers, and checklists to save time and reduce errors.

2. Excel mastery: Build models for pricing, concessions, occupancy forecasting, and marketing ROI; learn pivot tables and lookups.

3. Sharper decks: Let PowerPoint do the heavy lifting with slide masters, consistent visuals, and simple charts.

4. Organize in Outlook: Rules, categories, and calendar sharing keep the day under control.

5. Centralize with OneNote: Capture property facts, comps, and meeting notes in a single, searchable place.

6. Collaborate in Teams: Host virtual tours, record calls, and share files with version history.

7. Automate: Use Power Automate to connect routine steps—form submissions to tasks, approvals to notifications.

8. Secure storage: Keep docs in OneDrive or SharePoint with access controls and offline sync.

How to Display Microsoft Office Skills on Your Resume

6. AppFolio Property Manager

AppFolio is a cloud platform for leasing and property management—online applications, screening, work orders, rent collection, accounting, and reporting.

Why It's Important

It compresses time from lead to lease, reduces manual data entry, and gives residents modern, self-serve options that lift satisfaction.

How to Improve AppFolio Property Manager Skills

1. Automate messaging: Set up prompt replies for inquiries, tour reminders, and application updates.

2. Max listing reach: Publish once; push to multiple ILS sites; track which channels convert.

3. Lean on e-leasing: Drive online applications, digital screening, and e-sign to speed approvals.

4. Offer self-showings: Add self-guided and virtual tours to expand availability and cut no-shows.

5. Track with reports: Monitor marketing performance, leasing velocity, and renewal outcomes; adjust fast.

6. Continuous learning: Review release notes, attend webinars, and update SOPs when features change.

How to Display AppFolio Property Manager Skills on Your Resume

7. Lease Negotiation

Lease negotiation is the back-and-forth that sets rent, term, responsibilities, improvements, and remedies—crafting a deal both sides can live with, and for a while.

Why It's Important

Good negotiation protects NOI, manages risk, and builds the working relationship that carries through the entire tenancy.

How to Improve Lease Negotiation Skills

1. Know the ground: Gather comps, demand trends, and owner objectives; decide your must-haves and trade-offs.

2. Research the tenant: Understand their needs, timing, and constraints; anticipate objections.

3. Build rapport: Trust oils the gears; small concessions can unlock bigger outcomes.

4. Listen hard: Clarify interests behind positions; summarize often to avoid drift.

5. Be flexible: Offer creative structures—staggered rents, renewal options, improvement credits—when it makes sense.

6. Mind the details: Know the legal and financial implications of clauses; involve counsel when needed.

7. Iterate fast: Document changes cleanly; keep versions under control; move swiftly to signature.

How to Display Lease Negotiation Skills on Your Resume

8. Market Analysis

Market analysis evaluates rent levels, absorption, supply, incentives, and renter preferences to guide pricing and positioning.

Why It's Important

It prevents guesswork. You price to the moment, spend where it pays, and spot shifts before vacancies swell.

How to Improve Market Analysis Skills

1. Track trends: Review local reports, economic indicators, and seasonal patterns; maintain a living summary.

2. Use reliable data: Blend internal data (traffic, close rates) with third-party comps and rent surveys.

3. Walk the market: Visit competitors, call on pricing, read reviews; note amenities and concessions firsthand.

4. Segment demand: Identify renter cohorts by price band, unit type, and move-in timing; tailor offers.

5. Collect feedback: Ask prospects why they chose you—or didn’t. Patterns point to action.

6. Keep learning: Take short courses on data analysis and real estate fundamentals; apply new techniques immediately.

How to Display Market Analysis Skills on Your Resume

9. Fair Housing Regulations

Fair Housing laws prohibit discrimination in housing based on race, color, religion, sex, national origin, disability, or familial status. Current federal guidance also interprets sex to include sexual orientation and gender identity. States and cities may add protected classes (for example, source of income or military status). Equal treatment is the rule—across marketing, screening, showings, terms, and services.

Why It's Important

Compliance protects people and your organization. It fosters trust, prevents violations and costly claims, and anchors ethical practice across the community.

How to Improve Fair Housing Regulations Skills

1. Train regularly: Mandatory sessions on law, scenarios, and unconscious bias; test comprehension.

2. Standardize processes: Use uniform criteria, applications, and checklists; document decisions.

3. Clear communication: Provide accessible materials on rights and responsibilities in multiple languages where appropriate.

4. Audit technology: Review screening tools and scoring for fairness; correct drift quickly.

5. Feedback channels: Offer anonymous reporting; investigate and close the loop.

6. Policy upkeep: Review with counsel; align to new federal, state, and local requirements.

7. Record-keeping: Retain applications, criteria, and correspondence for defensible files.

How to Display Fair Housing Regulations Skills on Your Resume

10. Bilingual Communication

Bilingual communication means serving prospects and residents in two languages—accurately, respectfully, and without losing nuance.

Why It's Important

It widens your audience, reduces confusion in critical moments (leases, notices, service), and strengthens trust in diverse communities.

How to Improve Bilingual Communication Skills

1. Practice consistently: Build vocabulary for leasing, maintenance, and compliance; keep a living glossary.

2. Cultural fluency: Learn norms that shape expectations around appointments, formality, and commitments.

3. Prepare materials: Offer bilingual applications, FAQs, and notice templates checked by a native speaker.

4. Listen actively: Paraphrase to confirm understanding; avoid jargon and speed.

5. Use interpreters when needed: For complex or legal topics, bring a qualified interpreter to prevent errors.

6. Seek feedback: Ask where language or tone missed; adjust scripts and documents.

How to Display Bilingual Communication Skills on Your Resume

11. Conflict Resolution

Conflict resolution is the work of identifying issues, engaging parties, and reaching agreements that restore cooperation between residents and management—or residents themselves.

Why It's Important

Handled well, disputes don’t fester. Operations stay smooth, renewals rise, and your property’s reputation holds steady.

How to Improve Conflict Resolution Skills

1. Listen first: Give space, reflect back what you heard, and separate facts from assumptions.

2. Communicate clearly: Use “I” statements; be specific about behaviors, impacts, and next steps.

3. Find root causes: Look beyond symptoms—noise might be schedule misalignment, not malice.

4. Aim for win-win: Propose options that meet core needs and set expectations in writing.

5. Bring in a neutral: Mediate when emotions or complexity block progress.

6. Set policy: Maintain step-by-step procedures and timelines; apply them consistently.

7. Document outcomes: Record agreements and follow-up dates; verify compliance.

How to Display Conflict Resolution Skills on Your Resume

12. Social Media Marketing

Social media marketing uses channels like Instagram, Facebook, TikTok, and LinkedIn to showcase properties, highlight community life, and convert interest into tours and applications.

Why It's Important

It boosts visibility, builds trust through proof (photos, reviews, stories), and targets renters where they spend time.

How to Improve Social Media Marketing Skills

1. Define your audience: Pin down renter profiles by location, budget, and lifestyle; tailor tone and content.

2. Elevate visuals: Use bright, honest photos and short videos; lead with benefits, not just features.

3. Leverage video tours: Offer quick walk-throughs and amenity reels; optimize for vertical viewing.

4. Show social proof: Encourage resident testimonials and move-in moments; respond and say thanks.

5. Target ads: Run limited, testable campaigns; measure cost per lead and cost per lease.

6. Engage quickly: Reply to comments and DMs fast; offer clear CTAs to book tours.

7. Track and adapt: Review reach, saves, clicks, and conversion; post more of what works.

8. Stay compliant: Ensure all ads and captions follow Fair Housing rules—no exclusionary language, ever.

How to Display Social Media Marketing Skills on Your Resume